Terms of Service

Last updated: 21 October 2026

OVERVIEW

This website is operated by Karunaju. Throughout these terms, "we", "us" and "our" refer to Karunaju. Karunaju is a trading name of Vaultdistribution Ltd, a private company limited by shares and registered in Scotland under company number SC751289. Our registered office is Unit 16, 30 Bankhead Drive, Edinburgh EH11 4EQ, Scotland.

These Terms of Service ("Terms") apply to anyone who visits our website, browses our products or places an order with us. Please read them carefully before using the site or buying anything. By using our website or placing an order, you agree to these Terms. If you don't agree with any part of them, please don't use the website or place an order.

Nothing in these Terms affects your statutory rights as a consumer under UK law.

SECTION 1: USING OUR WEBSITE

To place an order you must be at least 18 years old and live in the United Kingdom.

You agree to use our website and products only for lawful purposes. You must not use the site in any way that breaks the law, harms our business, or interferes with how the website works for other people.

If you break any of these Terms, we may suspend or end your access to the website without notice.

SECTION 2: GENERAL CONDITIONS

We may refuse service to anyone, for any lawful reason, at any time.

Your card details are encrypted when they are sent through our website. We never see or store your full card details.

You agree not to copy, reproduce, sell or resell any part of our website, including text, images and product descriptions, without our written permission.

SECTION 3: ACCURACY OF INFORMATION

We work hard to make sure everything on our website is accurate and up to date. Even so, some information may occasionally be incomplete or out of date. Product photos are there to give you a good idea of what you're buying. Colours can look slightly different depending on your screen, and natural materials can vary a little from piece to piece.

SECTION 4: PRODUCTS AND PRICES

All prices on our website are shown in pounds sterling (GBP) and include any taxes that apply. The delivery cost, if any, is shown separately at checkout before you pay.

We may change our prices at any time. Any change will not affect orders we have already confirmed.

Some products are available only through our website and may be limited in stock. We may limit the quantity of any product sold to a single customer, household or address.

We may discontinue any product at any time.

SECTION 5: PLACING AN ORDER

When you place an order, you'll receive an email to confirm that we've received it. This email does not mean we've accepted your order. A contract between you and us is formed only when we send you a second email confirming that your order has been dispatched.

We may refuse or cancel an order before dispatch. This could happen if:

  • the product is out of stock
  • we cannot verify your payment or delivery details
  • there is an obvious error in the price or description of a product
  • we suspect the order is fraudulent or is being placed for resale

If we cancel your order after you've paid, we'll refund you in full to your original payment method.

You agree to give us accurate and complete details when you place an order, including a valid email address and delivery address. Please let us know as soon as possible if any of your details change.

SECTION 6: PAYMENT

Payment is taken in full when you place your order. We accept the payment methods shown at checkout. All payments are processed securely by our payment providers.

SECTION 7: DELIVERY

We deliver to addresses in the United Kingdom only.

Our orders are sent from our partner warehouses in Germany and France. You can choose between two delivery options at checkout:

  • Standard Delivery: Free. Usually arrives within 4 to 5 business days.
  • Insured Express Delivery: £4.95. Usually arrives within 2 to 3 business days and is fully insured while in transit.

Delivery times start from the date your order is dispatched. Business days are Monday to Friday, not including UK bank holidays. These delivery times are estimates. Sometimes deliveries are delayed by things outside our control, such as courier delays, customs checks, bad weather or busy periods.

Our prices already include any import duties and taxes, so you won't be asked to pay anything extra when your parcel arrives.

Once your order is dispatched, we'll email you a tracking number so you can follow your parcel.

The products are your responsibility from the moment they're delivered to the address you gave us. If your parcel hasn't arrived within 10 business days of dispatch, please contact us and we'll look into it with the courier.

If a parcel is returned to us because the delivery address was wrong or incomplete, or because nobody collected it, we'll contact you to arrange delivery again. We may charge for the cost of sending it again.

SECTION 8: YOUR RIGHT TO CANCEL

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items, without giving a reason.

To cancel, email us at info@karunaju.com with your order number and let us know which items you want to return. We'll reply with the return address and instructions. Please don't send anything back before you've heard from us, so your parcel doesn't get lost.

Once you've told us you're cancelling, you have 14 days to send the items back. Items should be returned in their original condition and, where possible, in their original packaging. You are responsible for the cost of returning items, unless they are faulty or we sent you the wrong item.

We'll refund you within 14 days of receiving the returned items, or of you giving us proof that you've sent them back, whichever happens first. Refunds go back to your original payment method. If you chose Standard Delivery, your refund will cover the full price of the items. If you chose Insured Express Delivery, we'll refund the cost of the cheapest delivery option, which is free, so the £4.95 express charge is not refunded.

We may reduce your refund if an item has been used or handled more than you would need to check it, in the same way you might in a shop.

For hygiene reasons, the right to cancel does not apply to items that have been unsealed after delivery and are not suitable for return because of health or hygiene concerns.

SECTION 9: FAULTY OR INCORRECT ITEMS

Under the Consumer Rights Act 2015, the products we sell must be of satisfactory quality, fit for purpose and as described.

If your item arrives damaged or faulty, or isn't what you ordered, please email us at info@karunaju.com as soon as possible with your order number and some photos of the problem. We'll arrange a replacement or a refund, and we'll cover any return postage.

If you tell us about a fault within 30 days of delivery, you're entitled to a full refund. After 30 days, you may still be entitled to a repair, replacement or partial refund, depending on the circumstances.

SECTION 10: ERRORS AND OMISSIONS

Sometimes our website may contain mistakes in pricing, product descriptions or availability. We may correct any mistake and update information at any time without notice. If we find a pricing error after you've ordered, we'll contact you and give you the choice of going ahead at the correct price or cancelling for a full refund.

SECTION 11: THIRD PARTY LINKS AND TOOLS

Our website may contain links to other websites or tools from third parties. We don't control these and we aren't responsible for their content, products or practices. Please read the terms and policies of any third party website before using it.

SECTION 12: REVIEWS AND COMMENTS

If you send us reviews, comments, photos or suggestions, you give us permission to use, edit and publish them on our website and social media without payment. You agree that anything you send us won't be unlawful, offensive, misleading or in breach of anyone else's rights. We may remove any content we consider inappropriate.

SECTION 13: PERSONAL INFORMATION

We take your privacy seriously. Any personal information you give us is handled in line with our Privacy Policy and UK data protection law.

SECTION 14: PROHIBITED USES

You must not use our website to:

  • break any law or regulation
  • infringe our intellectual property rights or anyone else's
  • harass, abuse or harm another person
  • give false or misleading information
  • upload viruses or any other harmful code
  • collect other people's personal information
  • scrape, copy or harvest content from the site using automated tools
  • interfere with or get around the security features of the website

SECTION 15: INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos and the Karunaju name, belongs to us or our licensors and is protected by copyright and other intellectual property laws. You may not use any of it without our written permission.

SECTION 16: OUR LIABILITY

If we fail to keep to these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our failure or our negligence. We are not responsible for any loss or damage that was not foreseeable.

We only supply products for domestic and private use. We are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Our total liability to you for any order will not be more than the total amount you paid for that order.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under UK law. This includes your rights under the Consumer Rights Act 2015.

SECTION 17: EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failures caused by events beyond our reasonable control. These include strikes, extreme weather, transport disruption, customs delays, pandemics and courier failures. If an event like this affects your order, we'll let you know as soon as we can. If the delay is significant, you can cancel your order for a full refund.

SECTION 18: SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, that part will be removed and the rest of the Terms will remain in full effect.

SECTION 19: ENTIRE AGREEMENT

These Terms, together with any policies published on our website, make up the full agreement between you and us. If we don't enforce a right under these Terms straight away, that doesn't mean we've given up that right.

SECTION 20: CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version will always be available on this page. The Terms that apply to your order are the ones in place when you placed it.

SECTION 21: COMPLAINTS

If you're unhappy with anything, please email us at info@karunaju.com and we'll do our best to put it right. We aim to reply to all complaints within one working day and to resolve them within 14 days.

SECTION 22: GOVERNING LAW

These Terms are governed by the law of Scotland, and any disputes will be handled by the Scottish courts. If you live in England, Wales or Northern Ireland, you can also bring proceedings in your local courts.

SECTION 23: CONTACT INFORMATION

If you have any questions about these Terms, please get in touch:

Karunaju
Email: info@karunaju.com
Phone: +44 7347 633899
Address: Unit 16, 30 Bankhead Drive, Edinburgh EH11 4EQ, Scotland

Karunaju is a trading name of Vaultdistribution Ltd, registered in Scotland, Company No. SC751289.