Returns & Refunds
Last updated: 21 October 2026
We want you to love everything you buy from Karunaju. If something isn't quite right, we're here to help. This policy explains how returns and refunds work. It does not affect your statutory rights as a consumer.
CHANGED YOUR MIND?
You have 14 days from the day you receive your order to tell us you want to return it, for any reason. This is your right under the Consumer Contracts Regulations 2013.
After you've told us, you then have a further 14 days to send the items back to us.
HOW TO RETURN AN ITEM
1. Email us at info@karunaju.com with your order number and the items you want to return.
2. We'll reply with the return address and instructions.
3. Pack the items securely, ideally in their original packaging.
4. Send your parcel using a tracked service and keep your proof of postage.
Please don't send anything back before you've heard from us. Returns sent to the wrong address can be delayed or lost.
WHAT CONDITION SHOULD RETURNS BE IN?
Items should be returned unused, in the same condition you received them and, where possible, in their original packaging with any labels attached.
You're welcome to handle an item the way you would in a shop to check it. If an item has been used or damaged beyond that, we may reduce your refund to reflect the loss in value.
For hygiene reasons, we can't accept returns of items that have been unsealed after delivery and are not suitable for return because of health or hygiene concerns, unless they are faulty.
WHO PAYS FOR RETURN POSTAGE?
If you're returning an item because you changed your mind, you'll need to pay for the return postage.
If your item is faulty, damaged or not what you ordered, we'll cover the return postage.
YOUR REFUND
Once we've received your return and checked it, we'll email you to let you know. Your refund will be processed within 14 days of us receiving the items, or of you sending us proof that you've posted them, whichever is sooner.
Refunds are always made to your original payment method. Depending on your bank, it may take a few extra days for the money to show in your account.
If you return your whole order, we'll also refund the delivery cost up to the price of our cheapest option. Standard Delivery is free, so if you paid £4.95 for Insured Express Delivery, that charge is not refunded.
FAULTY, DAMAGED OR WRONG ITEMS
Under the Consumer Rights Act 2015, everything we sell must be of satisfactory quality, fit for purpose and as described.
If your item arrives faulty, damaged or isn't what you ordered, please email us at info@karunaju.com as soon as possible with:
• your order number
• a short description of the problem
• photos of the item and the packaging
We'll arrange a replacement or a full refund, whichever you prefer, and we'll cover any return postage. In some cases we may not need you to send the item back at all.
If you tell us about a fault within 30 days of delivery, you're entitled to a full refund. After 30 days, you may still be entitled to a repair, replacement or partial refund, depending on the circumstances.
EXCHANGES
We don't offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order.
CANCELLING BEFORE DISPATCH
If you'd like to cancel an order that hasn't been dispatched yet, email us at info@karunaju.com as soon as possible. If we can stop it in time, we'll cancel it and give you a full refund, including any delivery charge.
QUESTIONS?
Email: info@karunaju.com
Phone: +44 7347 633899 (Monday to Friday, 9am to 5pm)