Shipping
Last updated: 21 October 2026
WHERE DO YOU DELIVER?
We deliver to addresses across the United Kingdom, including England, Scotland, Wales and Northern Ireland. We don't currently ship outside the UK.
HOW MUCH IS DELIVERY?
You can choose between two delivery options at checkout:
• Standard Delivery: Free on every order.
• Insured Express Delivery: £4.95.
Both options are available on every order, whatever its size.
WHEN WILL I RECEIVE MY ORDER?
• Standard Delivery usually arrives within 4 to 5 business days.
• Insured Express Delivery usually arrives within 2 to 3 business days.
Delivery times start from the day your order is dispatched. Business days are Monday to Friday, not including UK bank holidays.
These times are estimates. Deliveries to the Scottish Highlands, islands and Northern Ireland can sometimes take a little longer. During busy periods such as Black Friday and Christmas, deliveries may also take slightly longer than usual.
WHERE IS MY ORDER SENT FROM?
Our orders are sent from our partner warehouses in Germany and France. This lets us offer a wider range of products at fair prices.
If your order includes items from different warehouses, it may arrive in more than one parcel. You won't pay any extra for this, and we'll send you tracking details for each parcel.
WILL I HAVE TO PAY CUSTOMS OR IMPORT CHARGES?
No. Our prices already include any import duties and taxes, so you won't be asked to pay anything extra when your parcel arrives.
WHAT IS INSURED EXPRESS DELIVERY?
Insured Express Delivery gets your order to you faster, usually within 2 to 3 business days. Your parcel is also fully insured while it's on its way to you, so if it's lost or damaged in transit, it's covered.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, we'll email you a tracking number and a link so you can follow your parcel all the way to your door. Please check your spam or junk folder if you can't find the email.
WHAT HAPPENS IF I'M NOT IN?
If nobody is home when the courier arrives, they will usually try to deliver again, leave the parcel in a safe place or with a neighbour, or take it to a local collection point. They will leave a card or send you a message explaining what has happened and what to do next. Some collection points may ask for photo ID before handing over your parcel.
If a parcel is returned to us because it couldn't be delivered or wasn't collected, we'll contact you to arrange delivery again. We may charge for the cost of sending it again.
PLEASE CHECK YOUR ADDRESS
Please make sure your delivery address is correct and complete before placing your order. If you notice a mistake, email us at info@karunaju.com as soon as possible. Once your order has been dispatched, we may not be able to change the address.
MY ORDER HASN'T ARRIVED
If your parcel hasn't arrived within 10 business days of dispatch, please email us at info@karunaju.com with your order number. We'll look into it with the courier and, if your parcel is lost, we'll send you a replacement or give you a full refund.
If your tracking says your parcel has been delivered but you can't find it, please check with your neighbours and around your property first, then get in touch with us and we'll help.
MY ORDER ARRIVED DAMAGED
If your parcel arrives damaged, please take some photos of the packaging and the item and email them to info@karunaju.com with your order number. We'll sort out a replacement or a refund. You can find more details in our Returns and Refunds Policy.
NEED HELP?
Email: info@karunaju.com
Phone: +44 7347 633899 (Monday to Friday, 9am to 5pm)